Terms and conditions for Transfers
PRINCIPAL’s obligations
Tourist transportation is provided after a request has been submitted in writing including all details necessary for its proper provision:
- departure date, time and place;
- number and nationality of passengers and tour guides/leaders;
- route and flight time (for transfers);
- description and route of the trip/event.
ЗRequests for transfers, events, half-day or full-day trips must be submitted before 13:00 hrs on the day preceding the day of the above services, or in accordance with a specific arrangement in the event of exceptional circumstances.
Should transport be requested for a period longer than two days, the request must be submitted no later than one week prior to the start of the journey.
Provision of information on a series of scheduled journeys at the beginning of the respective tourist season.
The necessary number of certified copies of the passenger list are to be prepared for each journey and enclosed with the request.
Should the excursion / event duration exceed one day, the coach drivers shall be provided with board and accommodation at the Principal’s expense within the agreed limits. For journeys outside Bulgaria, the Principal shall also provide the drivers with daily allowance according to Annex No 1 to the agreement.
Requests for transportation services may only be made by employees authorised by the Principal and specified in a list.
At the beginning and end of the transportation service along the agreed route or the event, an employee of the SERVICE PROVIDER (the driver) and the Principal’s representative (the tour leader) must fill in and sign a form which will serve as the main document for the payment to be made.
The payment shall be made within the time limits set in accordance with this agreement and any annexes hereto.
The Principal shall observe the confidentiality requirement and shall not provide any information on the prices included in this agreement to third parties.
The Principal shall inform the passengers in advance of the need to observe the hygiene regulations and keep the vehicle clean while using food and beverages on the Service Provider’s vehicles. The use of alcohol is absolutely forbidden.
The Principal shall inform the passengers that any person who causes damage to a Service Provider’s vehicle shall immediately pay the amount of damages pursuant to a statement of damages made out in free form. Should these persons refuse to pay the damages they have been found to have caused, the due amount shall be invoiced to the Principal.
Service Provider’s obligations
To provide passenger transportation at the Principal’s request in accordance with the subject hereof.
To confirm in writing the possibility of providing the transportation service as requested by the Principal in advance
To provide qualified drivers of the vehicles supplied. The drivers must have the necessary experience and skills; they must arrive on time at the pick-up point specified in the request and be dressed smartly;
- they must follow the tour leader’s instructions unless these instructions are in violation of the traffic regulations or pose any risks to the passengers and vehicle.
The vehicle hired upon any request must be in sufficiently good technical condition to complete the itinerary.
- Should any vehicle breakdown occur, the Service Provider shall try to repair it as soon as possible, or should that be impossible, the Service Provider shall supply a replacement vehicle of comparable category and seating capacity.
- Should that prove impossible, any expenses incurred as a result of the delay and complaints made by the Principal’s clients shall be borne by the Service Provider.
To assist through the tour leader in the loading and unloading of passengers’ luggage and observe the applicable working norms.
The Service Provider shall be responsible for any complete or partial loss of or damage to passengers’ luggage from the moment it is accepted until the moment it is returned, including the period of storage. The Service Provider shall be responsible for the luggage on the vehicle unless a damage or loss is caused by inherent characteristics or defects of the luggage itself, or if the damage could not have been prevented in spite of the precautions (force majeure).
Complaints
In the event of any complaints made on reasonable grounds by the Principal’s clients the complaint shall be settled on the spot, and the Service Provider and his representative (the driver) shall be informed promptly thereof.
Upon removal of the causes of complaints on the spot, a statement of findings shall be drawn up describing the complaints, their removal, and confirmation by the Principal’s clients that they will not lodge another complaint related to the same incident.
Should the causes of the complaint prove impossible to remove on the spot, the complaint can be lodged in writing to the Service Provider only when accompanied by a statement signed by both parties’ representatives on the trip no later than 7 calendar days of the end of transportation.
The Service Provider shall prepare a reply to the formal complaint in writing within 10 days of the submission of the latter.
The Principal shall not have the right to retain any amount of money in payment for the complaints at his discretion without the Service Provider’s consent thereto stated explicitly in writing.
Rates and methods of payment
The Principal shall pay for the transportation services used in accordance with the rates stipulated in Annex No 1 constituting an inseparable part of the agreement upon production of tax invoices by the Service Provider accompanied by the respective confirmation notes from the Principal.
Following the Service Provider’s written confirmation of a transportation service request submitted by the Principal, the Principal shall pay a deposit to the amount of 30% of the total request amount within 24 hours.
The remainder of the sum to 100% is formed on the basis of actually used transport parameters in accordance with a confirmation note signed by representatives of the Principal and Service Provider pursuant to point 1.7 of the agreement. The remainder shall be payable within 3 days of invoice issue by the Service Provider.
Payments can also be made via bank transfers.
The rates and method of payment can be altered in writing following both parties’ consent thereto.
Validity periods
The agreement may be terminated before the end of the stipulated period in the following circumstances:
- by mutual consent stated by both parties in writing;
- in the event of significant non-performance of the obligations under this agreement – upon a one-month written notice given by the non-breaching party.
Damages and penalties
Should the Principal or Service Provider refuse to perform an obligation under this agreement, the breaching party shall pay the non-breaching party a penalty of 50% (fifty percent) of the transportation rate according to the request and tariff constituting an inseparable part hereof.
Any failure to perform an obligation hereunder may lead to a termination of this agreement by the non-breaching part with all ensuing consequences pursuant to the provisions contained in this section.
General
The parties may not be held mutually responsible for any cancellation, delay or alteration in the time limits or conditions of the service requested caused by circumstances beyond their control, namely force majeure, such as: diseases, epidemics, natural disasters, strikes, military operations, government decisions or any other extraordinary unforeseen or unsurmountable event which occurs after the agreement has been entered into and cannot be foreseen or avoided by the parties by the exercise of due care in the performance of their obligations.
In these events the Service Provider shall return to the Principal any money paid in advance or retain it as a deposit for future requests upon the Principal’s written consent thereto.
Any conditions which have not been discussed herein shall be arranged in a supplemental agreement.
No modification or amendment of this agreement shall be effective unless made in writing and agreed upon by both parties.
Any dispute arising out of or relating to the performance of the obligations hereunder shall be resolved by direct negotiation between the parties.
Any annexes exchanged between and signed by both parties shall constitute an inseparable part of this agreement.
Any matter that has not been treated in the agreement shall be governed by the effective laws and regulations of the Republic of Bulgaria.
The agreement is made out and signed in two identical copies, one for each party.
The parties declare that they have the legal capacity to assume all rights and obligations under this agreement, that they do not need any permission or authorisation by a third party to be bound by its terms and nothing in their status would prevent them from signing this agreement and perform their obligations under it, and that the persons signing on their behalf are their authorised representatives. Should the above prove otherwise, the respective party shall be fully liable for any damages it has caused by entering into the agreement in bad faith regardless of the other provisions in the agreement.
Tourist transportation is provided after a request has been submitted in writing including all details necessary for its proper provision:
- departure date, time and place;
- number and nationality of passengers and tour guides/leaders;
- route and flight time (for transfers);
- description and route of the trip/event.
ЗRequests for transfers, events, half-day or full-day trips must be submitted before 13:00 hrs on the day preceding the day of the above services, or in accordance with a specific arrangement in the event of exceptional circumstances.
Should transport be requested for a period longer than two days, the request must be submitted no later than one week prior to the start of the journey.
Provision of information on a series of scheduled journeys at the beginning of the respective tourist season.
The necessary number of certified copies of the passenger list are to be prepared for each journey and enclosed with the request.
Should the excursion / event duration exceed one day, the coach drivers shall be provided with board and accommodation at the Principal’s expense within the agreed limits. For journeys outside Bulgaria, the Principal shall also provide the drivers with daily allowance according to Annex No 1 to the agreement.
Requests for transportation services may only be made by employees authorised by the Principal and specified in a list.
At the beginning and end of the transportation service along the agreed route or the event, an employee of the SERVICE PROVIDER (the driver) and the Principal’s representative (the tour leader) must fill in and sign a form which will serve as the main document for the payment to be made.
The payment shall be made within the time limits set in accordance with this agreement and any annexes hereto.
The Principal shall observe the confidentiality requirement and shall not provide any information on the prices included in this agreement to third parties.
The Principal shall inform the passengers in advance of the need to observe the hygiene regulations and keep the vehicle clean while using food and beverages on the Service Provider’s vehicles. The use of alcohol is absolutely forbidden.
The Principal shall inform the passengers that any person who causes damage to a Service Provider’s vehicle shall immediately pay the amount of damages pursuant to a statement of damages made out in free form. Should these persons refuse to pay the damages they have been found to have caused, the due amount shall be invoiced to the Principal.
Service Provider’s obligations
To provide passenger transportation at the Principal’s request in accordance with the subject hereof.
To confirm in writing the possibility of providing the transportation service as requested by the Principal in advance
To provide qualified drivers of the vehicles supplied. The drivers must have the necessary experience and skills; they must arrive on time at the pick-up point specified in the request and be dressed smartly;
- they must follow the tour leader’s instructions unless these instructions are in violation of the traffic regulations or pose any risks to the passengers and vehicle.
The vehicle hired upon any request must be in sufficiently good technical condition to complete the itinerary.
- Should any vehicle breakdown occur, the Service Provider shall try to repair it as soon as possible, or should that be impossible, the Service Provider shall supply a replacement vehicle of comparable category and seating capacity.
- Should that prove impossible, any expenses incurred as a result of the delay and complaints made by the Principal’s clients shall be borne by the Service Provider.
To assist through the tour leader in the loading and unloading of passengers’ luggage and observe the applicable working norms.
The Service Provider shall be responsible for any complete or partial loss of or damage to passengers’ luggage from the moment it is accepted until the moment it is returned, including the period of storage. The Service Provider shall be responsible for the luggage on the vehicle unless a damage or loss is caused by inherent characteristics or defects of the luggage itself, or if the damage could not have been prevented in spite of the precautions (force majeure).
Complaints
In the event of any complaints made on reasonable grounds by the Principal’s clients the complaint shall be settled on the spot, and the Service Provider and his representative (the driver) shall be informed promptly thereof.
Upon removal of the causes of complaints on the spot, a statement of findings shall be drawn up describing the complaints, their removal, and confirmation by the Principal’s clients that they will not lodge another complaint related to the same incident.
Should the causes of the complaint prove impossible to remove on the spot, the complaint can be lodged in writing to the Service Provider only when accompanied by a statement signed by both parties’ representatives on the trip no later than 7 calendar days of the end of transportation.
The Service Provider shall prepare a reply to the formal complaint in writing within 10 days of the submission of the latter.
The Principal shall not have the right to retain any amount of money in payment for the complaints at his discretion without the Service Provider’s consent thereto stated explicitly in writing.
Rates and methods of payment
The Principal shall pay for the transportation services used in accordance with the rates stipulated in Annex No 1 constituting an inseparable part of the agreement upon production of tax invoices by the Service Provider accompanied by the respective confirmation notes from the Principal.
Following the Service Provider’s written confirmation of a transportation service request submitted by the Principal, the Principal shall pay a deposit to the amount of 30% of the total request amount within 24 hours.
The remainder of the sum to 100% is formed on the basis of actually used transport parameters in accordance with a confirmation note signed by representatives of the Principal and Service Provider pursuant to point 1.7 of the agreement. The remainder shall be payable within 3 days of invoice issue by the Service Provider.
Payments can also be made via bank transfers.
The rates and method of payment can be altered in writing following both parties’ consent thereto.
Validity periods
The agreement may be terminated before the end of the stipulated period in the following circumstances:
- by mutual consent stated by both parties in writing;
- in the event of significant non-performance of the obligations under this agreement – upon a one-month written notice given by the non-breaching party.
Damages and penalties
Should the Principal or Service Provider refuse to perform an obligation under this agreement, the breaching party shall pay the non-breaching party a penalty of 50% (fifty percent) of the transportation rate according to the request and tariff constituting an inseparable part hereof.
Any failure to perform an obligation hereunder may lead to a termination of this agreement by the non-breaching part with all ensuing consequences pursuant to the provisions contained in this section.
General
The parties may not be held mutually responsible for any cancellation, delay or alteration in the time limits or conditions of the service requested caused by circumstances beyond their control, namely force majeure, such as: diseases, epidemics, natural disasters, strikes, military operations, government decisions or any other extraordinary unforeseen or unsurmountable event which occurs after the agreement has been entered into and cannot be foreseen or avoided by the parties by the exercise of due care in the performance of their obligations.
In these events the Service Provider shall return to the Principal any money paid in advance or retain it as a deposit for future requests upon the Principal’s written consent thereto.
Any conditions which have not been discussed herein shall be arranged in a supplemental agreement.
No modification or amendment of this agreement shall be effective unless made in writing and agreed upon by both parties.
Any dispute arising out of or relating to the performance of the obligations hereunder shall be resolved by direct negotiation between the parties.
Any annexes exchanged between and signed by both parties shall constitute an inseparable part of this agreement.
Any matter that has not been treated in the agreement shall be governed by the effective laws and regulations of the Republic of Bulgaria.
The agreement is made out and signed in two identical copies, one for each party.
The parties declare that they have the legal capacity to assume all rights and obligations under this agreement, that they do not need any permission or authorisation by a third party to be bound by its terms and nothing in their status would prevent them from signing this agreement and perform their obligations under it, and that the persons signing on their behalf are their authorised representatives. Should the above prove otherwise, the respective party shall be fully liable for any damages it has caused by entering into the agreement in bad faith regardless of the other provisions in the agreement.